Customer Service Statement
It is our intention to provide our customers including our members, clients, their staff and their learners, with the very best of service, support, advice and facilitation.
Below is a summary of our commitments to our customers, which will be kept under regular review by RoSPA in light of experience and feedback.
Support
We will endeavour at all times to provide you (i.e. members, clients and award entrants) with:
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A user-friendly and supportive booking process
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Access to a range of services that will enhance your safety performance
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An assurance of quality in respect of procedures and processes
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An assurance that our business is conducted in a professional manner, and offering you best value for money
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Fair and competitive prices for all of our services.
General
We will endeavour at all times to:
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Respond to all telephone and e-mail enquiries within three working days
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Ensure a respectful, friendly and supportive attitude at all times to everyone in contact with RoSPA, and associated with the organisation, in whatever capacity
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To respond to a complaint within three working days
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Listen to and respond positively, in respect of feedback and suggestion
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Ensure that the staff and associates of the company are appropriately qualified.
Who to contact if you wish to enquire about any aspect of our services:
It is RoSPA policy that all enquiries will be responded to in a clear and friendly manner - with no undue delay and within three working days.
Enquiries will be received initially by staff on the number below and then, if necessary, transferred to the relevant member of staff. Please include the area of your concern in the subject, for example a purchase or Membership or Awards.
Office Hours: 9.00 am to 5.00 pm Monday to Friday with voicemail available outside of normal office hours.
Please note, in responding to external enquiries we are not obliged to disclose information if to do so would be a breach of confidentiality and/or any other legal duty.